Browse below to find answers to frequently asked questions

Updated: January 3, 2018

Form Questions

Find answers to commonly asked questions regarding to the Hopsie Forms.

How do recurring donations work?
A recurring gift can be set up by the donor on a form, project, or their donor dashboard. It can also be set up by you by using the admin form ( Recurring gift intervals can be set to monthly, quarterly, or annually, and can use either credit card or ACH as a payment method.

What size photos should I use?
The higher quality the better! When thinking about photo dimensions, it’s imperative to understand that in responsive design, imagery and containers will resize based on the screen size on the device viewing the page. With that in mind, it’s best to think about images in terms of aspect ratios. Here are the best ratios to use for each image container in Hopsie, along with our best pixel size recommendations: 1. Banner Images: 1900px width x 600px height [ratio 19:6] | 2. Background Images: 1900px width x 800px height [ratio 19:8] | 3. Section 2 of Microsite (two images) 950px width x 700px height [ratio 19:14] | 4. Section 3 of Microsite: 1900px width x 350 px height [ratio 38:7] | 5. Project gallery image: 700px width x 450px height [ratio: 14:9] | 6. Email image: 600px width x any height desired.

How do I get my photos to show up properly on Hopsie pages?
Some photos need to be edited to get focal points of images to display correctly. The easiest way to get images to show up properly on your pages is to size them correctly. See the question above to reference aspect ratios to ensure proper image display.

How do buttons work in Hopsie editor?
Buttons in the Hopsie editor can be toggled on or off, and can change the text, color, and link to meet your needs. To access these editing features, go to the editor and find the button in question by selecting the page it’s on from the navigation and scrolling down in the editing column until you find it. Up and to the right of the buttons field there is a small, ‘half moon’ icon; click on this to access the editing options for that particular button, and make sure to hit the big green ‘save’ button at the bottom right corner of your browser window once complete!

What is the difference between a published (green) and an unpublished (red) project?
A published project will show up on the fundraising microsite in section 4, whereas an unpublished project is only accessible by its unique URL. Both published and unpublished projects can accept donations and function identically to the donor.

How do I get my donors to cover processing fees?
On the field’s editor for a particular form or project, you can select the ‘Cover Processing Fees’ box to enable this option on a form. If you are on a Hopsie “pay as you raise” plan, you also have the option for the donor to cover the Hopsie processing fee in addition to the credit card processing fee. If a donor selects the check box to cover processing fees on the donation form, Hopsie will calculate the amount needed so the original donation amount will be what transfers into your bank account.

How does enabling my donors to cover processing fees work?
When a donor selects the option to cover processing fees on the donation form, Hopsie will calculate the amount needed to cover the credit card company’s fee (and/or the Hopsie processing fee if you are on a “pay as you raise” plan and set the form to cover both), so the original donation amount will be what transfers into your bank account.

How do I create a new donation form?
To create a new donation form, log into the Hopsie admin and click into the editor. From the left-hand navigation, select ‘Forms,’ and at the bottom of the list of your current forms, you will see a link that reads “+ Create Form”.

How many donation forms can I create? How many projects?
Unlimited! With Hopsie, you can create as many forms and projects as you like, with zero added costs.

How do I link to a donation form or project from my website?
Each donation form and project has its own unique link. To find this link, from the editor, go to the form or project you would like to link to from your site, select it, then click the ‘view’ button at the bottom right next to save. This will open the live form or project in its own window. From here, simply link to the URL you see in your browser address bar.

Can I embed video into Hopsie pages? How?
All editable fields in the Hopsie admin are built to accept HTML code, so embedding a video is as simple as copying & pasting the embed code into whatever area you would like the video to display in. Embed links for YouTube videos can be found by clicking “Share” below the video on the Youtube page, then “embed” which will display the embed code.

How can I speed load time?
One of the best ways to speed up load times on Hopsie is to optimize your images for web. In Photoshop, resize any images over 2000 px wide to the image dimensions you can see the question “What size photos should I use?” above. Once sized properly, rather than saving the file in the original format, select ‘Save For Web’ from the file menu. Save the image as a JPEG High to optimize size to clarity balance. Another way to speed up load times is to only display 3-6 projects at a time, even if you have more. Projects take the longest to load, so reducing the available choices will increase load times and actually have a positive effect on conversion. Too many projects can be detrimental when it comes to a donor trying to choose what to support.

How do I set up a donation form?
Please refer to this video:

How do I add custom fields to my form?
Custom fields are added to forms in the Fields Editor. From the Hopsie editor, go to ‘Forms’ in the left-hand navigation and select the form in which you would like to add custom fields. Scroll down in the left-hand editing column and click on the ‘edit fields’ button. On the left side, you will see the custom fields area where you can add text fields, text areas, select boxes, and check boxes. Once you have added in the desired custom fields, be sure to click the blue save button at the bottom right of the Fields Editor window.

Can I send someone to a different Thank-You page after the donation occurs?
Yes, the Thank-You page that is pre-designed in Hopsie is just a default, not a required page. To redirect a donor to a different page after a gift: From the editor, select the form or project you would like to add a Thank-You page to, and click the small ‘gear’ icon next to the form or project name. There will be a blank field where you can paste the URL of any Thank-You page you would like to use. This field must have a valid URL in it, or be blank, which will send the donor to the default Hopsie Thank-You page.

How do I customize the share description for people who share my pages?
You can set a custom share description either in a universal sense that will appear across all Hopsie pages when shared, or specific share description for each form or project. The universal share description is customized in the Editor on the details tab in the text area near the bottom of the fields. There is a unique ‘Share Description’ field on each form and project editing column in the editor. Be sure all text added to the share description boxes are less than 140 characters, which is the maximum length of a tweet.

What is the ’embed i-Frame widget’ code on forms & projects?
The i-Frame embed code enables you to embed a form or the project display widget directly onto your existing website. An I-Frame (or Inline Frame) is an HTML document embedded inside another HTML document on a website. It enables you to insert content from a different source — in this case Hopsie — into your website securely and safely. For forms, the widget will embed a form within a container that you may need a technical staff member to adjust to display properly. The project i-Frame enables you to embed section 4 of the microsite onto your website, displaying the projects you have available and enabling a donor to choose to give to the project of their choice. If you need help embedding an i-Frame onto your site, please ask us at!

How many projects/forms/emails can I have?
Unlimited! With Hopsie, you can create as many forms, projects, and emails as you like, with zero added costs.

Can I add hyperlinks into Hopsie?
Absolutely! Every text field within the Hopsie editor is set up to accept HTML, meaning that a simple tag will enable you to insert hyperlinks (or video, or custom styles, etc.) anywhere you see text in Hopsie!

What are the links to my microsite, forms, & projects?
You can get the links to any of your Hopsie pages from the editor or admin. From the editor, simply find the page you would like to see the link for and click the ‘View’ button at the bottom right of the preview. From the admin, find the form or project you would like to view, click on it, and select ‘View’ at the top right of the page.

How do I go live with Hopsie once my pages are completed?
To go live with Hopsie, simply link the pages you want to use from your website, social media posts & tweets, and emails. Once Stripe (or any payment processor) is linked up and active, the integration is ‘LIVE,’ which means you just have to get your pages into the hands of donors by any means necessary!

Can I duplicate forms, projects & emails?
Yes, any form, project, or email may be duplicated. To duplicate, go into the Hopsie editor and find the item in question. Next to the items name in the editing column there is a small ‘gear’ icon. Clicking on this will bring up the settings where the duplicate option lies.

Can I delete/deactivate forms and projects?
Yes, forms and projects can be deleted/deactivated. In the Admin, select Forms or Projects from the left-hand navigation. Select the form or project you would like to deactivate from the list. If a form or project has no donations, you will see the ‘Delete’ link up and to the right. If a form has donations, you will see a ‘deactivate’ link up and to the right.