Policies & Procedures

The steps we take to ensure your privacy and protection with Hopsie

Updated: May 25, 2018


We are committed to our users’ and their donors’ rights to privacy. We promise to share transparently all aspects of how the Hopsie product and website work in regards to privacy, terms, and personal data, and we are in full support of efforts to ensure your protection online.

This page acts as a central hub for information and resources to help answer any questions you have about your experience with Hopsie. If at anytime you have questions about anything outlined below or in any of our policies, please feel free to contact us at privacy@hopsie.com and we’ll respond to your requests promptly.

GDPR Compliance

The EU’s General Data Protection Regulations (GDPR) take effect May 25, 2018 and we are fully behind the spirit of these regulations for a safe and secure Internet. We aspire to embrace privacy by design and, whenever possible, to not collect and store personally-identifiable information.

Our Privacy Policy contains mentions of the few instances where personally-identifiable information is required. This typically includes an email address and organization name to access and manage your account.

Overall, we aim for privacy by default: if data collection is not critical to the way our product works, then we won’t collect it. This approach has felt very much in line with the spirit of GDPR, and we’re fortunate that a lot of these data collection practices have been in place at Hopsie for some time.

At any time, you may request your information to be exported and sent to you for review, and we promptly honor any requests by you to have your information deleted and forgotten.

The following steps have been taken ahead of the compliance deadline of May 25, 2018.

Data Review & Mapping

We have audited all areas of the Hopsie platform and removed any data collection processes that are not essential to the functionality of our product.

Privacy Policy

We have re-worked our privacy policy to ensure that our policy contains the proper language, is easy to understand and it completely discloses all instances where personal data is collected. Our full privacy policy is available through the link below, we last updated this policy on May 24th, 2018.

Read Privacy Policy


We have disclosed all cookies and the ways in which you can opt out of their use in our Cookie Statement, and added cookie notices to all pages where cookies are used to comply with the E-Privacy Directive.

Read Cookie Statement


A Member has the right to request that we delete all of their personal data. Members who wish to inquire about the right to be forgotten will be able to contact us at any time.

A Donor has the right to request that a Member deletes all of their personal data. Members can delete this information directly from the Hopsie Admin or by contacting us at anytime.

Request Data Deletion


A Member can request access to a copy of their personal data that we have collected. Members who wish to request portability can contact us at any time.

A Donor can request access to a copy of their personal data by contacting the Member they donated to or us at anytime.

Request Data


If a Member wants to change their information they may do so through the Hopsie Admin or by contacting us at anytime.

If a Donor wants to change their information, they may contact the Member to which they donated or by contacting us at anytime.

Request Data Change

Data Processing Agreement

A Member has the right to request a Data Processing Agreement with us by contacting us below.

Request Agreement


As part of our Data Processing Agreement, we commit to maintaining and displaying all current sub-processors in use by Hopsie. A sub-processor is any third party that we share personal information with.

Essential Sub-Processors

  • AWS
  • Digital Ocean
  • Stripe
  • Google
  • Mailchimp
  • Olark
  • New Relic
  • PayPal
  • Salesforce
  • Hubspot
  • Constant Contact
  • DonorPerfect
  • Microsoft
  • Ingenico

FAQ’s about GDPR

As a nonprofit, how will GDPR affect me?

A: If you are an organization in the EU or with donors in the EU, GDPR will be applicable to you when you are handling personal data of your EU donors. As a Member of Hopsie, you are responsible for all applicable privacy laws for handling personal information that is collected on your behalf by the platform. If you have any questions about this, please contact us.

Does GDPR change how Hopsie works?

A: No, our features remain the same. However, you may notice banners and statements around changes in policies and tracking personal information throughout Hopsie.com, Hopsie Admin, and Hopsie Giv Sites.

Do I need to ask for consent before processing a donation?

A: It’s important to understand that GDPR will be applicable to you when you are handling personal data of EU donors through the Hopsie platform. We recommend that you consult with your legal team to determine processes for handling this data.

As a Donor to a Hopsie Member, what are my rights?

A: The privacy of your personal information is a top priority for us, you can learn more about how our privacy policies apply to you in the section 3 of our privacy policy.

How does Hopsie collect data?

A: We collect data primarily through the sign up forms, donation forms, crowdfunding projects, and fundraisers. You can learn more about how we collect and process personal information in our privacy policy.

Terms of service

Our full terms of service is available through the link below, we last updated this policy on May 22, 2018.

Read Terms of Service

Contacting Us

At anytime if you have any questions or comments about how we deal with personal information please contact us at privacy@hopsie.com.